Summary : CareFirst is looking for a ServiceNow Business Consultant to oversee the enterprise-wide implementation of ServiceNow. This resource will lead and provide strategic oversight for a new ServiceNow implementation, guiding it from early deployment through long-term maintenance and enhancement. The consultant will ensure alignment with industry standards, manage vendor relationships with the ServiceNow implementation vendor, making sure the implementation aligns with the business needs, and drive accountability across internal and external stakeholders. This includes interpreting business objectives to develop a roadmap, influencing decision-making, escalating issues when needed, and maintaining implementation integrity. The role requires working closely with sponsors and being supported by project managers and technical SMEs to ensure successful delivery.
Required
Nice to have:
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