Job Description

Summary Description:
The Fuel Shop Office Specialist is responsible for the office functions of the fuel shop. The specialist is responsible for providing support through kit assembly, quality checking, and material handling.

• Responsible for all kit functions.
• Responsible for accurately and efficiently assembling items into a pre-determined kit.
• Responsible for ordering parts for kits.
• Responsible for working with and establishing a rapport with parts vendors.
• Responsible for labeling kits and kit parts with appropriate information.
• Responsible for adhering to the correct kitting, and parts/paperwork tracking procedures.
• Ensures kitting is accurate and updated in the Sx.enterprise system to include the contents and status of each kit.
• Responsible for receiving of parts and verifying accuracy.
• Responsible for ordering core and returning core.
• Responsible for handling warranties.
• Responsible for creating RGA for warranty items.
• Responsible for creating OE tickets for PO’s.
• Responsible for working with warehouse team to ship kits.
• Assists as needed with customer RO’s.
• Assists in other tasks that are needed to ensure quality customer service.

Qualifications and Job Requirements:

• High School Diploma or GED Equivalent.
• Strong mechanical background.
• Troubleshooting skills.
• Ability to speak and listen effectively.
• Customer Service experience.
• Proficient computer skills.

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